dbc33 Privacy Policy
Here is a complete description of how your personal information is collected, stored, and protected on the dbc33 platform.
Effective Date: This privacy policy was last updated on 1 January 2026. By using the dbc33 platform, you are considered to have accepted all terms of this policy.
Introduction and Scope
dbc33 ("we", "our" or "platform") is an online casino and betting platform operated for users in Bangladesh. We take the privacy of our users very seriously and are committed to ensuring the protection of your personal information.
This privacy policy applies to the dbc33 website (https://dbc33.cam) and all services connected to it. When you register on our platform, log in, or use any service, you consent to the processing of your information in the manner described in this policy.
If any part of this policy seems unclear to you or if you have any questions, please contact us via our 24/7 live chat support or by email.
Information We Collect
To operate the dbc33 platform and provide better service, we may collect the following types of information:
2.1 Personal Identification Information
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and contact details
- National ID card or passport information (for identity verification)
- Residential address
2.2 Financial Information
- bKash, Nagad, or Rocket mobile banking account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Technical Information
- IP address and device type
- Browser and operating system information
- Cookies and session data
- Date and time of platform logins
2.4 Gaming Activity Information
- Gaming history and betting records
- Bonus and promotion usage details
- VIP level and points information
- Support tickets and communication history
Methods of Data Collection
We collect your information in various ways, including:
- Information provided directly: You provide this information directly when you register an account, complete KYC verification, or contact us.
- Automatically collected information: While browsing our platform, certain information is collected automatically through cookies, log files, and tracking technologies.
- Third-party sources: For identity verification and fraud prevention, we may verify information through trusted third-party services.
- Payment processors: Financial information is processed when completing transactions via bKash, Nagad, Rocket, or bank transfer.
Purpose of Using Your Information
dbc33 uses your personal information only for lawful and specific purposes. We process your information for the following reasons:
4.1 Account Management
Your information is used to create, verify, and manage your account. Confirming identity, age verification (21+), and complying with KYC policy are part of our obligations.
4.2 Financial Transaction Processing
Financial information is required to securely complete all transactions, including a minimum deposit of ৳300 and withdrawal of ৳500. Withdrawals are generally processed within 5 to 30 minutes.
4.3 Responsible Gaming Monitoring
By analyzing gaming activity data, we identify problematic gaming behavior and take necessary steps in accordance with our responsible gaming policy.
4.4 Security and Fraud Prevention
Information is used to ensure platform security, prevent unauthorized access, and detect suspicious activity.
4.5 Customer Support
Our 24/7 Bengali live chat support team may review your account information to resolve your issues.
4.6 Compliance with Legal Obligations
Information may be retained and disclosed where necessary to comply with applicable laws, regulations, and the directives of regulatory authorities.
Data Sharing and Disclosure
dbc33 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, and approved banks to complete transactions.
- Identity verification services: Information may be shared with approved identity verification providers to complete the KYC process.
- Legal authorities: Necessary information may be disclosed in response to a court order or a lawful request from a government authority.
- Technical service providers: Providers of the technical infrastructure required to operate the platform may access information to a limited extent, but they are bound to comply with our privacy standards.
- Business transfers: In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new ownership.
Before sharing information with third parties, we ensure that they have implemented adequate security measures and meet data protection standards.
Data Security Measures
dbc33 uses industry-standard security technology to keep your personal information safe:
- SSL Encryption: Our entire website and application are secured with SSL/TLS encryption. All data exchanged between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information, particularly financial and identity data, is protected by strong encryption algorithms.
- Access Controls: Only authorized staff are granted limited access to the information needed to carry out specific tasks.
- Security Monitoring: System security is regularly monitored and audited. When suspicious activity is detected, immediate action is taken.
- Fair Play and Transparency: All our games and transaction processes are conducted following fair and transparent policies.
However, no internet-based method is 100% secure. We ensure the highest industry-standard protection measures, but it is not possible to fully guarantee the security of data transmission or storage. You also bear responsibility for keeping your account password confidential.
Cookie Policy
The dbc33 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the website.
7.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. They are required to maintain login sessions and keep security features active. Disabling these cookies will prevent the website from functioning properly.
7.2 Functional Cookies
These cookies are used to remember your preferences, language settings, and account configuration. They improve your user experience.
7.3 Analytics Cookies
These cookies are used to monitor platform performance and analyze user behavior. The data collected remains anonymous and is used to improve the service.
You can control or disable cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Data Retention Period
dbc33 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active account data: All information is retained for as long as your account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
- Transaction records: Financial transaction data is retained for the period required by applicable legal regulations.
- Communication records: Support tickets and communication history are retained for a limited period.
Once the retention period ends, data is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access
You may request a copy of your personal information held by us at any time. Submit your request via live chat or email.
9.2 Right to Rectification
If there is any inaccuracy or incompleteness in your stored information, you may request a correction. We will make the necessary changes after verifying the correct information.
9.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a specified period due to legal obligations.
9.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. In particular, consent for marketing communications can be withdrawn at any time.
9.5 Right to Data Portability
You may request your personal information in a structured, commonly used format.
To exercise any of the rights mentioned above, contact us via 24/7 live chat or email. We will verify your request and try to respond as quickly as possible.
Protection of Children and Minors
dbc33 is a platform strictly for adults (aged 21 and above). We do not knowingly collect personal information from any minor.
Age verification is mandatory during the registration process. If we become aware that a minor is using our service, we will immediately suspend that account and delete the associated information.
If parents or guardians suspect that their child is using our platform, please contact us immediately via live chat or email.
International Data Transfers
Some services required to operate our platform may be provided from outside Bangladesh. In such cases, your information may be stored or processed on servers in other countries.
Wherever information is transferred, we ensure that:
- Adequate data protection measures are in place
- The standards described in this privacy policy are maintained
- International best practices for data protection are followed
Policy Changes and Updates
dbc33 reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- Displaying a prominent notice on the website
- Sending a notification to your registered email address
- Notifying you when you log in to the service
Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. It is therefore helpful for you to review this page regularly.
Contact and Support
Contact Us
Contact us for any questions or complaints about this privacy policy, or to exercise your rights regarding your information. Our team is available 24/7 to serve you.
Live Chat Support
Get assistance in Bengali 24 hours a day, 7 days a week. Our live chat support team is ready to answer any question quickly.
After verifying your identity, we will try to respond to your request as quickly as possible. To ensure data protection, we cannot disclose information without identity confirmation.