dbc33 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the dbc33 platform and all its associated services. When you create an account on dbc33 or use the platform, you will be considered to have fully read, understood and agreed to these Terms.

These Terms constitute a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using dbc33 services.

• dbc33 reserves the right to modify these Terms at any time.
• Continuing to use the platform after updated Terms are published will be considered acceptance of the new Terms.
• In the event of changes to applicable laws and regulations, the Terms may be adjusted automatically.
• These Terms are written in Bengali and are applicable in Bangladesh.

2 Eligibility and Registration

2.1 Age and Eligibility Requirements

The following eligibility requirements must be met to create an account and use services on dbc33:

• You must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited.
• You must be an adult residing in Bangladesh.
• You must be mentally competent and have the legal capacity to enter into a binding agreement on your own behalf.
• A maximum of one account is permitted per person.

2.2 Registration Process

You must provide accurate and truthful information at the time of registration. Providing false information may result in account cancellation. Information required for registration:

• Full name (as per national identity card)
• Active mobile number
• Email address (where applicable)
• Date of birth (for age verification)

2.3 Identity Verification (KYC)

dbc33 may request documents for identity verification at any time. Withdrawals may be put on hold until verification is complete. Required documents may include a national identity card, passport or driving licence.

3 Account Security

It is your own responsibility to keep your account secure. dbc33 accepts no liability for unauthorised access to an account, unless it is caused by a fault in our system.

• Do not share your login credentials (username and password) with anyone.
• Use a strong password and change it regularly.
• Always log out after accessing your account on a public computer or public Wi-Fi.
• If you notice any unauthorised activity on your account, notify the support team immediately.
• Using multiple accounts on a single device is prohibited.

dbc33 may offer Two-Factor Authentication to strengthen security. Using this feature is strongly recommended.

4 Deposits and Withdrawals

4.1 Deposit Terms

The following terms apply to depositing funds on dbc33:

• Minimum deposit amount: ৳300 (via all methods).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds must come from an account registered in your own name.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal Terms

The following policies must be followed for withdrawals:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 5 to 30 minutes.
• Withdrawals will only be issued via the same method used for the deposit.
• Withdrawals may be put on hold if KYC verification has not been completed.
• Funds subject to unmet bonus wagering requirements cannot be withdrawn.

dbc33 may delay a withdrawal or request additional documents for security review purposes. This is a necessary step to protect all users.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New users will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. The following terms apply to claiming this bonus:

• Minimum deposit to claim the bonus: ৳300.
• Bonus wagering requirement: 20 times (20x) the total of the deposit and bonus amount.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.
• The welcome bonus applies once per user only.
• The bonus must be used within the specified period, otherwise it will be cancelled.

5.2 VIP Cashback Program

The dbc33 VIP program has four tiers, each offering weekly cashback:

• Bronze: Weekly cashback of up to 0.2%.
• Silver: Weekly cashback of up to 0.4%.
• Gold: Weekly cashback of up to 0.6%.
• Platinum: Weekly cashback of up to 0.8%.

Advancement to a VIP tier depends on your activity and engagement on the platform. Detailed benefits for each tier will be communicated separately.

5.3 General Bonus Policies

• Any bonus offer is valid for a limited time only.
• dbc33 reserves the right to modify or cancel any bonus offer.
• If bonus abuse is detected, the account may be cancelled.
• Claiming bonuses through multiple accounts is strictly prohibited.

6 Gaming Policies

All games available on dbc33 are operated by third-party technology providers. These games use Random Number Generator (RNG) technology to ensure fair play.

• Game outcomes are entirely random and are not predetermined.
• If a game is interrupted mid-session due to a technical issue, the support team will review the situation.
• If an issue occurs in the game provider's system, the decision of the relevant provider is final.
• In the event of a technical fault or abnormal result in any game, dbc33 reserves the right to void it.
• In live casino games, the dealer's decision is final.

dbc33 offers games from various reputable providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI.

7 Prohibited Activities

The following activities are strictly prohibited on the dbc33 platform and immediate action will be taken if they are detected:

• Creating or managing multiple accounts.
• Registering using a third party's information or identity.
• Abusing the bonus system or deliberately engineering fulfilment of bonus conditions.
• Playing games using software bots, automated scripts or artificial intelligence.
• Attempting to hack, crack or otherwise technically manipulate the game system.
• Using the platform for the purpose of money laundering or transferring funds from illegal sources.
• Attempting to influence game outcomes by colluding with other users.
• Making deposits using fraudulent payment methods.

8 Account Suspension and Closure

8.1 Suspension or Closure by dbc33

dbc33 may temporarily or permanently close your account in the following circumstances:

• If a breach of these Terms is detected.
• If identity verification fails or false information has been provided.
• If suspicious financial activity is observed.
• If the account holder is found to be a minor.
• In compliance with a court order or government directive.

8.2 Account Closure by User

You can request to close your account at any time. Contact our support team to make the request. Before closing your account:

• Settle all your bets.
• Withdraw any remaining eligible balance.
• Any active bonuses will be cancelled.

9 Responsible Gaming

dbc33 firmly believes in responsible gaming. We want our users to play for entertainment, not addiction.

• You have the option to set daily, weekly, or monthly deposit limits for yourself.
• If needed, you can use the Self-Exclusion feature to suspend your account for a specific period.
• A Cooling-off Period feature is also available.
• If you are experiencing gaming problems, it is advised to seek professional help.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Privacy & Data Protection

Protecting your personal information is our highest priority. dbc33 collects and uses your information in the following ways:

• For the purpose of account verification and management.
• For processing financial transactions.
• To ensure security and prevent fraud.
• To fulfill legal obligations.
• To improve service quality.

Your information is not sold to third parties. However, information may need to be provided to authorities when required by law. To read our full privacy policy, visit the Privacy Policy page.

dbc33 uses SSL encryption technology to keep all data secure.

11 Limitation of Liability

dbc33 accepts no liability in the following situations:

• If a game is interrupted midway due to loss of internet connection or technical failure.
• If a transaction is delayed due to issues with a third-party payment service.
• If your account information is exposed due to your own negligence.
• If a game result is affected due to a technical error.
• Unforeseen circumstances (Force Majeure): natural disasters, war, government restrictions, etc.

dbc33's maximum liability in any case will not exceed the balance available in your account.

12 Changes to Terms

dbc33 reserves the right to change, amend, or update these terms at any time. Regarding changes:

• Users will be notified of significant changes via email or through the platform.
• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you have the option to close your account.

It is advised to review this page regularly.

13 Support & Contact

If you have any questions or complaints regarding these terms, please contact our support team. We provide assistance in Bengali seven days a week, twenty-four hours a day.

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]

After submitting a complaint, our team will try to respond as quickly as possible. Raising important matters through live chat will result in a faster resolution.

For more information, visit our FAQ page and About Us page.